Terms & Conditions

Copyright:

All images of work are Copyright Julia Crossland.
Please do not copy, reproduce or use these images in any format without first obtaining permission from the artist. Doing so is an infringement of the UK Copyright law.

Prices:

Prices for original art, prints and cards are subject to change at any time at the artists discretion. Prices may also change due to a sale and this may be for a limited period.

Ordering and paying for work:

All work can be purchased through paypal or by cheque. If you wish to pay by cheque you are able to download an order form (a pdf download link is available on the order page). Please complete the form and send with your cheque to the address provided. Once your cheque has cleared your purchase will be sent to you by the appropriate Royal Mail service.

Paypal payments: You do not need to have an account in order to pay through Paypal. It is a safe and efficient way to pay for goods online and we do not need to obtain any personal or bank details from you when you purchase work from us using Paypal. Please see their website for further information.

Delivery of goods:

Artwork is packaged very well, ensuring that your item is well cushioned and secure and to avoid any damage in transit appropriate packaging materials are used.
We will send your purchase to you using the most appropriate method: Royal Mail standard 1st class post or Royal Mail Signed For or Special Delivery or Courier.
Overseas parcels will be shipped by Airmail or Airsure or using a reputable courier who offers the best availble service. A quote will be provided for these services upon request.

Dispatch of your order will generally be within 3-7 working days. Please allow for longer during busy times, or if an item is being commissioned.

If in the rare occurence you do not receive your goods within a reasonable time of them being dispatched to you, you must contact us to inform us and also the courier service where you will be able to request claim forms for lost goods. Receipts are obtained as proof of postage when using Royal Mail. Special Delivery or Signed For service is always used for original art and if specifically requested to by the customer and in this case may incur additional charges to your final invoice.
Payments must have been made and cleared through Paypal before we will ship in any circumstance.

Please note:  Once parcels have been sent, the responsibility for their carriage lies with the courier company and any damage or loss is no longer the responsibility of Julia Crossland Art. Any claims for compensation must be made by the customer.
Framed art:  **Most courier services consider glass to be a restricted item for carriage. Most courier companies do not offer any insurance or compensation on items shipped which include glass and you should bear this in mind when ordering framed work**.

If you receive goods which are damaged, please contact us within 48 hours, and the courier company as soon as possible. When receiving a delivery please check the goods before you sign for them.

Commission art:

A commission piece of work is undertaken on the basis that the work is carried out in the style of the artist.
The artist will work with the customer throughout the design process providing sketch designs for the customer who will confirm which design is to be used as the final art piece. Once the customer has confirmed the design then work will commence on the final piece. Please note that once confirmation has been received, Julia will be working from the chosen design and major changes to the artwork from this stage onwards will not be accepted. Please be very certain that you are happy for Julia to commence work on the final piece and to make any changes before your final confirmation is given. Any changes that are made during the painting or after its completion are done so at the discretion of the artist. The quote for work includes all materials, shipping and the time that has been calculated to complete the piece of art. Any changes to the work at any stage which the artist takes on and which prolong the duration of the commission work above and beyond the calculated time for completion will incur additional charges.

Unwanted commission work: When you commission a piece of work with the artist you are entering into a commitment with the artist. The item of work is to be paid for in full and no refunds will be issued, this is due to the personal nature of a commission piece and the fact that it may not be resaleable by the artist due to this fact. The artist will create your commission artwork in good faith and it is the responsibility of the customer to acknowledge the time, skill and materials spent creating this work in that they fulfill their obligation to pay in full for the work that has been carried out for them.

Children's Name Painting Commissions

The name painting will be created with a theme that is chosen by you, the customer. The customer is responsible for checking that all details are correct when ordering as incorrect names and dates of birth and other relevant wording cannot be changed once the painting is underway. If a painting is received with an incorrect spelling and it is the fault of the customer, there will be no refund issued. If the mistake is on the part of the artist the customer will be offered a full refund or a replacement painting of the same value.

Name paintings are bespoke pieces of art and will take approximately 7-10 days to complete from payment being received and processed. Please allow extra time during busy periods, and for orders that are being shipped internationally.

Refunds and returns:

If you receive an order that is unwanted, please get in touch within 48 hours. The goods must be in the exact condition they were received in, and returned in strong and secure packaging (we request that you use the packaging that the items were sent in please). The cost of returning an unwanted item is the responsibility of the customer and the item must be returned within 7 days.

Refunds will be made to you through paypal or by cheque as applicable, to your home address.

Refunds and returns do not apply to commission art work due to the personal nature of a commission piece.

Privacy:

Any personal information required such as email addresses etc, will never be shared with any third parties nor stored for any other use other than to contact the customer. We do not store any bank or credit card details as all our transactions are made through Paypal, a secure online payment facility. Please refer to their website for further information.

Julia Crossland Art & Illustration

Julia Crossland - Sole Trader
Business Address: 8 Station Road, Sheffield, S36 2UQ.
Telephone: 07967 215359
Email: enquiries@juliacrossland.co.uk