Terms & Conditions

Copyright:

All images of work are Copyright Julia Crossland.

Please do not copy, reproduce or use these images in any format without first obtaining permission from the artist.

Ordering and paying for work:

All work can be purchased through paypal or by cheque. Please contact Julia if you wish to pay by cheque for any work you wish to purchase through the website and she will forward address details to you. Once your cheque has cleared your purchase will be sent to you by Royal Mail.

Paypal payments: You do not need to have an account in order to pay through Paypal. It is a safe and efficient way to pay for goods online and we do not need to obtain any personal or bank details from you when you purchase work from us using Paypal. Please see their website for further information.

Delivery of goods:

We will send your purchase to you using the most appropriate method: Royal Mail standard 1st class post or if requested Royal Mail Special Delivery.

If in the rare occurence you do not receive your goods within a reasonable time of them being dispatched to you, you must contact us to inform us and also the courier service. Receipts are obtained as proof of postage when using Royal Mail and we only post by special delivery if specifically requested to by the customer. This service is an additional charge and must be requested when purchasing your products from us.

Payments must have been made and cleared through Paypal before we will ship in any circumstance.

If you receive goods which are damaged, please contact us within 48 hours, and the courier company as soon as possible. When receiving a delivery please check the goods before you sign for them. We will attempt to replace damaged goods where possible, or in extreme cases apply a full refund to the customer.

Commission art:

A commission piece of work is undertaken on the basis that the work is carried out in the style of the artist. The artist will work with the customer throughout the design process providing sketch designs for the customer who will confirm which design is to be used as the final art piece. Once the customer has confirmed the design then work will commence on the final piece. Please note that once confirmation has been received, Julia will be working from the chosen design and major changes to the artwork from this stage onwards will not be accepted. Please be very certain that you are happy for Julia to commence work on the final piece and to make any changes before your final confirmation is given.

Refunds and returns:

If you receive an order that is unwanted, please get in touch within 48 hours. The goods must be in the exact condition they were received in, and returned in strong and secure packaging (we request that you use the packaging that the items were sent in please). The cost of returning an unwanted item is the responsibility of the customer and the item must be returned within 7 days.

Refunds will be made to you through paypal or by cheque as applicable, to your home address.

Refunds and returns do not apply to commission art work due to the personal nature of a commission piece.

Privacy:

Any personal information required such as email addresses etc, will never be shared with any third parties nor stored for any other use other than to contact the customer.