Copyright:

 

All images of work are Copyright Julia Crossland.

Please do not copy, reproduce or use these images in any format without first obtaining permission from the artist.  Doing so is an infringement of the UK Copyright law.

 

 

Prices:

 

Prices for original art, prints and cards are subject to change at any time at the artists discretion.  Prices may also change due to a sale and this may be for a limited period.

 

 

Ordering and paying for work:

 

All work can be purchased through paypal or by cheque.  If you wish to pay by cheque please contact me using the form on the Contact Me page to arrange this.  Once your cheque has been received and cleared your purchase will be sent to you by the appropriate Royal Mail/courier service.

 

Paypal payments:  You do not need to have an account with Paypal in order to pay with this service, you just need a bank or a credit card.  It is a safe and efficient way to pay for goods online and we do not need to obtain any personal or bank details from you when you purchase work from us using Paypal.  Please see their website for further information.

 

 

Delivery of goods:

 

Artwork is packaged very well, ensuring that your item is well cushioned and secure and to avoid any damage in transit appropriate packaging materials are used.

 

We use the following mail services.  (Original paintings will always be sent by Special Delivery or Airsure (overseas).  If you wish to have an item sent by Special Delivery you are welcome to make this request by selecting the correct shipping option when you make your purchase.

 

Royal Mail 1st Class, 2nd Class, Signed For and Special Delivery.  Couriers are also used where appropriate.

 

 

Overseas parcels will be shipped by Airmail (uninsured) or Airsure (trackable and insured service) or a reputable courier who offers the best availble service.  Please choose the required shipping option when making your purchase.

 

Please note that there is no insurance with signed for services.

 

Dispatch of your order will generally be within 3-7 working days.  Please allow for longer during busy times, or if its a commission item.

 

Receipts are always obtained as proof of postage when using Royal Mail.  Special Delivery or Signed For Service is always used for original art.

 

Payments must have been made and cleared through Paypal before we will ship in any circumstance.  

 

Important note about framed art:  **Most courier services consider glass to be a restricted item for carriage.  Most courier companies do not offer any insurance or compensation on items shipped which include glass and you should bear this in mind when ordering framed work**.  Please be aware of this when ordering framed art, in the instance of damage or non delivery you may not be able to make a claim for compensation.

 

 

Non Delivery of Goods/Items Received Damaged:

 

If in the rare occurence you do not receive your goods within a reasonable time of them being dispatched to you or they arrive damaged, you must contact us to let us know, and also inform the courier/postal service where you will be able to request claim forms for lost/damaged goods.  We will be able to send you a copy of the proof of postage to enable you to make your claim.  Please understand that once your order has been shipped, the responsibility of the carriage and delivery of your goods lies with the postal service/courier company.  We will do our utmost to help you sort out any problems but any claims for compensation are usually undertaken by the customer.

 

 

Commission art:

 

A commission piece of work is undertaken on the basis that the work is carried out in the style of the artist.  

Julia will work with the customer throughout the design process providing sketch designs for the customer who will confirm which design is to be used as the final art piece.  Once the customer has confirmed the design then work will commence on the final piece.  Please note that once confirmation has been received, Julia will be working from the chosen design and major changes to the artwork from this stage onwards will not be accepted.  Please be very certain that you are happy for Julia to commence work on the final piece and to make any changes before your final confirmation is given.  Any changes or additions that are made during the painting or after its completion are done so at the discretion of the artist and may incur extra charges to the original quote to cover additional time and materials used.  The quote for commission work includes all materials, shipping and the time that has been calculated to complete the piece of art.  

 

Unwanted commission work:  When you commission a piece of work with the artist you are entering into a commitment with the artist.  The item of work is to be paid for in full and no refunds will be issued, this is due to the personal nature of a commission piece and the fact that it may not be resaleable by the artist due to this fact.  

 

 

Refunds and returns:

 

If you receive an order that is unwanted, please get in touch within 48 hours with your reason for wishing to return.  The goods must be in the exact condition they were received in, and returned in strong and secure packaging (we request that you re-use the packaging that the items were sent in please).  The cost of returning an unwanted item is the responsibility of the customer and the item must be returned within 7 days.

 

Refunds will be made to you through paypal (or by cheque if applicable), to your home address.

 

Refunds and returns do not apply to commission art work due to the personal nature of a commission piece.  

 

Refunds on damaged items:  Once shipped, the responsibility of the goods are in the hands of the postal service/courier company.  Should anything occur during transit the customer will need to claim compensation directly from the appropriate delivery service as we do not offer a refund policy on items damaged in transit.  Please contact Julia Crossland Art in order to obtain proof of postage information to complete your claim.

 

 

Privacy:

 

Any personal information required such as email addresses etc, will never be shared with any third parties nor stored for any other use other than to contact the customer.  We do not store any bank or credit card details as all our transactions are made through Paypal, a secure online payment facility.  Please refer to their website for further information.

 

 

 

Julia Crossland Art & Illustration

 

Julia Crossland - Sole Trader based in Sheffield, UK.

Telephone: 07967 215359

Email:  enquiries@juliacrossland.co.uk

 

 

 

 

 

 

 

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